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Frequently Asked Questions

Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
Printable Instructions:
Dining Set Assembly | Care & Cleaning Guide | Inspection Instructions | Privacy | Website Security | Warranty | Stainless Steel Care Guide

What type of payment do you accept?

We accept Visa, MasterCard, American Express or Discover as forms of payment.

How do I check on status of my order?

When you place an order, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking information. If you don’t receive it, please check your junk email folder or contact us.

Can I change my order?

If you need to change your order, the sooner you contact us the better. If the order hasn’t been shipped, we will do what we can to accommodate the change. Call us at 503-894-3454 or email contact@ohanadepot.com

Is your store website secure?

Yes, ordering online at our store website, Ohana Wicker Furniture, is guaranteed to be safe and secure. (Please click here for more website security)

What is your privacy policy?

Ohana Depot is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. (Please read on for more details about our privacy policy). Ohana Depot does not sell, trade, or rent your personal information to others.

Can I order by phone?

Yes, you sure can. Call us at 503-894-3454. We're available from 7:30 a.m. to 5 p.m. PST, Monday through Friday

Do you offer price matching?

We offer a Price Match option on almost any product from other websites. In order to qualify for a price match consideration, the following conditions and rules must be met. (Please read price match conditions and rules)

How long does it take for an order to ship?

We usually ship within 7-14 business days of receiving cleared payment. We must ship to the address specified in your payment. Please be sure to use the right address. Please provide your daytime phone number for the freight company. Standard shipping via common carrier is included in the quoted price. Signature is required for curbside delivery.

How do I know when my order will deliver?

Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. Delivery agent will call to schedule a delivery appointment. Driver will offload your item to the curb at the end of your driveway.

What states to you ship to? Do you ship to Hawaii?

Currently we only ship to addresses within the contiguous 49 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.

What is the usual shipping time?

Shipping transit time is normally 4-7 business days to US West Coast and 5-8 business days to US East Coast.

How soon can I expect my furniture after order date?

If you ordered item is in stock and your credit card information matches the information, we usually ship within 5 business days. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.

What should I expect during delivery?

We do our part to make sure your order is shipped and delivered with care by professional carrier services. We ask you, the customer, to do your part in making sure your order is received in the best condition.

  • Before signing the carrier's delivery receipt
    Please inspect the package, furniture and/or its accessories for damages; tear, dents, crushing, etc., and note them in the delivery receipt.
  • If your package isn't visibly damaged
    You sign the receipt and accept delivery and the driver will depart. They're not required to wait for you to un-wrap the package unless there is visible damage. Once they leave, you'll be responsible to unpack the package. When accepting the package, sign it 'pending inspection' to cover for possible concealed damage discovered after unpacking. Keep all packaging materials for 30 days for your record.
  • If your package is visibly damaged
    You may ask the driver to open the package and inspect the content with you. If you find damaged content, it is very important to note them in the freight bill and refuse delivery. Sign it 'Refused due to damage' on the delivery receipt. Be sure to keep a copy of the delivery receipt and contact us immediately.
Damaged or defective furniture sets qualify for a refund only if you refuse the items at the time of delivery. So, please remember to inspect the package thoroughly before signing the delivery receipt.

What does it mean when item is back ordered?

If your order has back ordered items, we will wait to ship your item until all the items are in stock. The shipping charge included in your order is for one shipment only. If you prefer to have multiple shipments, additional shipping charges will be applied.

For dining set, minor assembly is required. Do you have instructions?

All of our sets come assembled. Minor assembly is required for dining tables which you’ll find printable instructions here

Do you accept returns?

We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable.

Here are the exceptions and clarifications for returns:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All returns and exchanges are subject to our Terms of Use.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.

How about exchanges?

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

What if I’m interested in ordering for my business?

We would be happy to discuss trade, contract and wholesale programs with you. Please contact marketing@ohanadepot.com with your questions or orders.

How do I care for wicker furniture? How do I clean it?

Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air dried. (Please click here for Clean & Care guide)

What is your warranty?

From the date of purchase, we offer 3 years warranty for the structural framing of the furniture and 1 year for cushions and accent finish of metal components. (Please read full warranty details)