We accept Visa, MasterCard, American Express or Discover as forms of payment.
When you place an order, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking information. If you don’t receive it, please check your junk email folder or contact us.
If you need to change your order, the sooner you contact us the better. If the order hasn’t been shipped, we will do what we can to accommodate the change. Call us at 503-894-3454 or email email@example.com
Yes, ordering online at our store website, Ohana Wicker Furniture, is guaranteed to be safe and secure. (Please click here for more website security)
Yes, you sure can. Call us at 503-894-3454. We're available from 7:30 a.m. to 5 p.m. PST, Monday through Friday
We offer a Price Match option on almost any product from other websites. In order to qualify for a price match consideration, the following conditions and rules must be met. (Please read price match conditions and rules)
We usually ship within 7-14 business days of receiving cleared payment. We must ship to the address specified in your payment. Please be sure to use the right address. Please provide your daytime phone number for the freight company. Standard shipping via common carrier is included in the quoted price. Signature is required for curbside delivery.
Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. Delivery agent will call to schedule a delivery appointment. Driver will offload your item to the curb at the end of your driveway.
Currently we only ship to addresses within the contiguous 49 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
Shipping transit time is normally 4-7 business days to US West Coast and 5-8 business days to US East Coast.
If you ordered item is in stock and your credit card information matches the information, we usually ship within 5 business days. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
We do our part to make sure your order is shipped and delivered with care by professional carrier services. We ask you, the customer, to do your part in making sure your order is received in the best condition.
If your order has back ordered items, we will wait to ship your item until all the items are in stock. The shipping charge included in your order is for one shipment only. If you prefer to have multiple shipments, additional shipping charges will be applied.
All of our sets come assembled. Minor assembly is required for dining tables which you’ll find printable instructions here
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase
price minus shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable.
Here are the exceptions and clarifications for returns:
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
We would be happy to discuss trade, contract and wholesale programs with you. Please contact firstname.lastname@example.org with your questions or orders.
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air dried. (Please click here for Clean & Care guide)
From the date of purchase, we offer 3 years warranty for the structural framing of the furniture and 1 year for cushions and accent finish of metal components. (Please read full warranty details)